General Questions
Frequently Asked Questions
Get answers to common questions about our services
Yes, our company is fully licensed and insured. All technicians are background-checked and trained professionals. We carry comprehensive liability insurance to protect your home and property during every service visit.
Yes, we offer maintenance programs to keep your appliances running optimally. Regular maintenance prevents breakdowns, extends appliance life, and can save significantly on repair costs over time. Ask about our maintenance options.
We specialize exclusively in luxury appliances, unlike general repair services. Our technicians have specific training on Sub-Zero, Wolf, and other premium brands. We understand the sophisticated engineering in these appliances and provide the specialized care they require.
We accept all major credit cards, checks, and cash. Payment is due upon completion of service. For larger repairs, we can discuss payment arrangements. We believe in making quality appliance repair accessible.
We provide quotes after diagnosing the specific issue with your appliance. This ensures accuracy rather than guessing. Our diagnostic visit identifies the problem and we'll explain exactly what's needed before proceeding with any repairs.
All our repairs come with a 90 Days warranty. If the same issue recurs within the warranty period, we'll return and resolve it at no additional charge. Our goal is your complete satisfaction with every repair.
Have another question? We're here to help.
Call (475) 472-9274Service & Scheduling
How quickly can you come out?
We offer same-day service for most appointments scheduled before noon. For emergency situations like refrigerator failures, we prioritize scheduling and can often arrive within hours.
What areas do you serve?
We serve Ridgefield, CT and surrounding communities within 30 miles, including Scarsdale, Greenwich, Rye, Bedford, Bronxville, and many other Westchester and Fairfield County towns.
What are your hours?
We're available Monday-Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 6:00 PM, and Sunday 9:00 AM - 5:00 PM. Emergency service is available 24/7.
Do I need to be home during the repair?
Yes, we require an adult (18+) to be present during the service visit. This ensures we can explain our findings, get approval for repairs, and demonstrate that the appliance is working properly after the repair.
Pricing & Payment
How much does a service call cost?
Our diagnostic fee is $89. This covers the technician's visit, complete diagnosis, and a detailed repair quote. If you proceed with the repair, this fee is credited toward your total cost.
Do you provide free estimates?
We provide a detailed estimate after diagnosing your appliance. The $89 diagnostic fee covers this assessment. Phone estimates are not accurate because we need to physically inspect the appliance to identify the issue.
What payment methods do you accept?
We accept all major credit cards, debit cards, and checks. Payment is due upon completion of the repair. We do not require payment upfront for parts or labor.
Are there any hidden fees?
Never. The price we quote after diagnosis is the price you pay. We don't charge extra for evenings, weekends, or travel within our service area.
Warranty & Guarantees
What warranty do you offer?
All repairs come with our 90 Days parts and labor warranty. If the same issue recurs within the warranty period, we'll fix it at no additional cost.
Do you use genuine parts?
Yes, we use genuine OEM-specification parts that meet or exceed manufacturer standards. This ensures your appliance performs as intended and maintains its value.
What if you can't fix my appliance?
If we determine your appliance cannot be repaired or isn't worth repairing, you only pay the $89 diagnostic fee. We'll provide honest advice about replacement options.
Is your warranty transferable?
Yes, our warranty transfers to new homeowners if you sell your property. Simply provide them with your repair receipt and our contact information.
Brands & Appliances
What brands do you repair?
We specialize in luxury brands including Sub-Zero, Wolf, Viking, Thermador, Miele, Gaggenau, Bosch, Dacor, Jenn-Air, Monogram, La Cornue, and True Residential.
Do you repair all appliance types?
Yes, we repair refrigerators, freezers, wine coolers, ice makers, ranges, ovens, cooktops, dishwashers, ventilation hoods, and more. We also offer HVAC services.
Are your technicians trained on luxury brands?
Yes, our technicians receive ongoing training on luxury appliance brands. This specialized expertise ensures accurate diagnosis and proper repairs for your high-end appliances.
Can you work on built-in appliances?
Absolutely. Built-in refrigerators, integrated units, and custom panel appliances are our specialty. We have extensive experience with all built-in configurations.
Still Have Questions?
Our friendly team is here to help. Contact us anytime.